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Terms and Conditions - updated for reward 2022

Welcome to this Umberto Giannini Hair Cosmetics site ("UGHC", "we", "us" or "our" ) & (“Site”). We provide the content and services available on the Site to you on the following terms and conditions (the "Terms and Conditions"). By accessing or using the Site, you are acknowledging that you have read, understand and agree, without limitation or qualification, to be bound by these Terms and Conditions.

1. Privacy

Please review our Privacy Policy, (here) which forms a part of these Terms and Conditions and governs your visit to the Site, so that you may understand our privacy practiced and how we use your personal information.

2. About US

Umberto Giannini Hair Cosmetics Limited (co reg number 3408526) is responsible for the operation of this website and is the supplier of the products sold. Our registered address for the UK is 22-24 Pump Street, Worcester, England, WR1 2QY and for international:  48 Hylton Street, Birmingham, B18 6HN.

You can contact us on

Customer service for order enquiries, tracking and returns: shop@umbertogiannini.co.uk
general marketing enquiries and distribution queries: brand@umbertogiannni.co.uk

Colour Love Guarantee - If you are not completely satisfied with your Flowerology Colour simply contact our friendly team on 01590 647948. within 30 days, and we will happily refund 100% of the purchase price. Shipping costs are not refundable. Umberto Giannini reserves the right to limit refunds to one per household. Refunds only available for purchases made via UmbertoGiannini.com

3. Eligibility

To be eligible to purchase goods on this Site and to lawfully enter into and form contracts on this Site under English law you must: (a) be aged 18 or older; and (b) register on the Site; and (c) be the holder of a valid debit/credit card.

4. Language

The official language of this site and any contract between us is English.

5. Prices

All prices indicated for products available via the Site are inclusive of VAT (where applicable) at the current rates and are exclusive of delivery charges. The total cost of your order is the price of the products ordered and delivery charges as set out in the Delivery section of the Site.

6. Product Descriptions

We will take all reasonable care to ensure that all details, descriptions, images and prices of products appearing on the Site are correct at the time when the relevant information was entered onto the system; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colours or other content available on the Site are accurate, complete, reliable, current, or error-free. Although we aim to keep the Site as up to date as possible, the information including product descriptions appearing on this Site at a particular time may not always reflect the product exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted in accordance with our order acceptance policy. See Section 8 below.

7. Purchases

The products and services available on the Site and any samples of them that we may provide to you, are for personal use only. You may not sell or resell any of the products or services, or samples of them that you purchase or otherwise receive from us. Please note that samples are subject to availability. We reserve the right, with or without notice, to cancel or reduce the quantity of any orders that we believe, in our sole discretion, may result in the violation of our Terms and Conditions. For additional policies related to orders placed through this Site (such as order processing, shipping and handling, delivery charges, returns policy & procedure), please visit our home page [click here]

8. Placing an Order and Order Acceptance

You will be guided through the process of placing an order by a series of simple instructions on the Site. You will be offered the opportunity to review your proposed order and confirm or correct it prior to finally placing your order. You place your order request for goods from our Site by clicking on the Submit button at the end of the on-line order process. Once you have placed your order, we will send to you an email acknowledgement providing you with the details and value of your order, which has been debited to your credit/debit card. This is not an order acceptance from us.

Unless we have notified you that we do not accept your order or you have cancelled your order by contacting us prior to dispatch, our acceptance of your order and the completion of the contract between you and us will take place when we have dispatched the goods ordered by you. If you require a VAT invoice or if you require any information regarding your order(s) please contact us. We may not accept your order if an item you have ordered is out of stock, we are unable to obtain authorisation for your payment, we suspect fraudulent activity or violation of these Terms and Conditions (including our Privacy Policy) or if we identify a product or pricing error. If we are unable to fulfil your order following our order acknowledgement, we will contact you by email advising you of this.

9. Payment

You may pay using any of the methods specified in the Payment section of the checkout. You confirm that the payment method, credit or debit card that is being used is yours or that you are otherwise authorised to use them. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses or does not, for any reason, authorise payment to us, whether in advance or subsequent to a payment, we will not be liable for any delay or non-delivery.

10. Title to Goods

We will retain the legal ownership of the goods until full payment has been made by you and such payment has been received by us. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.

11. Risk of Loss

Risk in the goods will pass to you upon delivery to you.

12. Delivery

We will deliver the goods in accordance with the delivery option selected by you during the order process. Any delivery timescales quoted to you are indicative only. Orders may be delivered in one or more parts. We do not accept any liability whatsoever for delayed delivery caused by any third party which will include postal or delivery services.

We accept orders at any time — 24 hours a day, 7 days a week. Orders placed on umbertogiannini.com will be processed and shipped within 1 business day. All orders placed on Saturday and Sunday will be processed on the following business day.

International Shipping

UMBERTO GIANNINI CURRENTLY SHIPS TO:
  • Europe, North America, Middle East Standard Shipping £15
  • Andorra, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Channel Islands, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Isle of Man, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland
  • United States, Canada
  • Bahrain, Israel, Jordan, Kuwait, Oman, Qatar, Saudi Arabia, United Arab Emirates
  • Asia & Australasia, Rest of the World Standard Shipping £30
  • Australia, Brunei, China, Japan, Philippines, South Korea, Malaysia, New Zealand, Singapore, Taiwan, Thailand
  • Aland Islands, Anguilla, Bahamas, Barbados, Brazil
  • British Virgin Islands, Cape Verde, Cayman Islands, Costa Rica, India, Maldives, Reunion, Russia, South Africa, Turkey, Ukraine, Vatican City, Venezuela, Argentina, Faroe Islands, Jamaica, Kazakhstan, Pakistan

Umberto Giannini do not ship to the following countries: Turkmenistan and Republic of Honduras.

Shipping Restrictions
We are currently unable to ship aerosols internationally.

Price & Payment
We currently accept Visa, Mastercard, Maestro, American Express and PayPal only. Your credit card will be charged as soon as your order is accepted and processed. Your payment method Great British Pounds (GBP). VAT is inclusive in the price of each item.

Import Tax & Duties
International Customers please note that you will be responsible for all customs fees, taxes, tariffs or duties imposed by your government. Please be aware that these fees will usually be collected by the shipping agency upon delivery.

If you have any questions regarding overseas delivery please contact shop@umbertogiannini.co.uk

13. Acceptance of Goods

Upon receipt, you must inspect the goods. You will be deemed to have accepted the goods unless you notify us that you have cancelled the order and/or you return the goods to us in accordance with the information on delivery note. If no such action is taken, we shall not be obliged to accept any rejection of the goods at a later date. Your statutory rights are not affected.

Providing that you notify us of your intention to return items within 14 days of receipt, you may return resaleable items within 28 days of receipt at your own cost for a refund of the original cost from us. Cosmetic items must be unopened (and with any seals intact) and unused in order to be returned. If you have not received the entire order as detailed in the order confirmation email sent to you when an order is received, please contact us.

Returns address: Hallmark Consumer Services, Green Bank, Saxby Rd, Melton Mowbray LE13 1FF

14. Intellectual Property

All content available on the Site, including, but not limited to, text, graphics, logos, button icons, images, audio clips, data compilations and software and the compilation thereof (collectively, the "Content") is the property of UGHC, our affiliates, our partners or our licensors, and is protected by copyright laws. The trademarks, logos and service marks displayed on the Site (collectively, the "Trademarks") are our registered and unregistered marks, or those of our affiliates, licensors or partners. All other Trademarks not owned by us, our affiliates, partners or licensors that appear on the Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us. Except as set forth in the limited license in Section 10 below, or as required under applicable law, neither the Content, the Trademarks, nor any other portion of the Site may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our prior written consent.

15. Limited Licence

We grant you a limited, revocable and non-exclusive license to access and make personal use of the Site on a fair use basis and in accordance with any policies or guidelines we issue from time to time.

16. Your Obligations and Responsibilities

In the access or use of the Site, you shall comply with these Terms and Conditions and the special warnings or instructions for access or use posted on the Site. You shall act always in accordance with the law, custom and in good faith. You may not make any change or alteration to the Site or any Content or services that may appear on this Site and may not impair in any way the integrity or operation of the Site. Without limiting the generality of any other provision of these Terms and Conditions, if you default negligently or wilfully in any of the obligations set forth in these Terms and Conditions (including our Privacy Policy), you shall be liable for all the losses and damages that this may cause to us, our affiliates, partners or licensors.

17. Your Account

You warrant that the personal information which you are required to provide when you register as a customer is true, accurate and current in all respects. If your personal information changes then update your details through the “my account” page. You are responsible for maintaining the confidentiality of your account and password and for taking all reasonable measures to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. If you have reason to believe that your password has become known to somebody else, or is likely to be used in any way that is unauthorised by you, you should contact us immediately. If you forget your password we will reset it upon your request and send it to the email address, which you specified when you registered. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use. We reserve the right to refuse service and/or terminate accounts without prior notice if you violate these Terms and Conditions or if we decide, in our sole discretion.

18. Gift and offer codes; loyalty program

From time to time, Umberto Giannini may offer qualified consumers "gift codes" or "offer codes" through a variety of promotional activities and communications (collectively referred to herein as "offer codes") that are redeemable towards a purchase on the Site, while supplies last, and subject to certain merchandise exclusions or any other restrictions as may be determined and communicated by Umberto Giannini in its sole discretion. Only valid offer codes provided or promoted by Umberto Giannini will be honoured at checkout. Codes supplied or promoted by third parties unauthorized by Umberto Giannini (including any unauthorized third party websites) will not be considered valid. Each offer code promoted by Umberto Giannini is non-transferable and valid for single use on an item (or items) of merchandise as determined by Umberto Giannini. Offer codes may not be combined and may not be used in conjunction with the Umberto Giannini Referral Program--customers are limited to the use of a single offer code per order. Offer codes cannot be used towards purchase of non-branded merchandise, packaging or applicable taxes. For online purchases, the code must be entered in the 'offer code' field at checkout. Umberto Giannini is not responsible for lost, stolen or corrupted codes or any unauthorized use of codes. Offer codes cannot be redeemed for cash or any cash equivalent; no substitutions or credits allowed. The value of any offer code will not be refunded or credited back if any or all of the merchandise is returned. Expiry dates may apply to each offer code. Offer codes are void if copied, transferred, sold, exchanged or expired, and where prohibited. Requests not complying with all offer code requirements will not be honoured.

Spokespeople. From time to time, Umberto Giannini may also engage spokespeople, influencers, bloggers, or other individuals or entities who have been compensated or incentivized to speak on behalf of the brand. When you receive an offer code via a third party source, such as a television or radio show host, please note that such individuals may have been compensated by Umberto Giannini for their statements.

Loyalty Program. Umberto Giannini may from time to time host one or more programs (the "Loyalty Program") where you can accumulate and redeem loyalty rewards points ("Points"), on an individual basis. Information on how to use their earned Points and the conditions of use can be found here (link to rewards page)

  • Discount Codes will be valid for twelve (12) months from the date of issue, to the extent permitted by law.
  • Discount Codes are not redeemable for cash, are non-transferrable and are only redeemable to purchase Umberto Giannini merchandise from Umberto Giannini
  • With respect to Points earned,, You acknowledge and agree that:
    • Points have no "real world" or cash value;
    • Points have no purpose or use except in exchange for benefits or privileges (if any) offered by Umberto Giannini;
    • Redemption offers may be time-limited or available only in limited quantities;
    • Your Points cannot be redeemed by any person or entity other than Umberto Giannini, or sold or otherwise transferred, or redeemed for cash;
    • Upon termination of your registration for any reason, all Points are lost to the extent permitted by law, regardless of how they were acquired by you;
    • Umberto Giannini’s ability to accurately credit Points to your account based on your activities at social networking sites may be restricted by the terms, conditions or functions of such sites;
    • Points are not valid unless earned in strict compliance with the requirements as established and intended by Umberto Giannini, and you shall not attempt to earn Points by any means (including without limitation, by using any script, bot or other automated means) that only simulates compliance with the applicable requirements; and
    • Umberto Giannini’s good faith determination of the amount of Points available to you hereunder shall be final and binding.

These terms and conditions regarding the Loyalty Program may be updated by Umberto Giannini at any time, so please refer to the T&C regularly for updates

19. Third Party Links

We are not responsible for the content of any off-Site pages or any other Sites linked to or from the Site. Links appearing on the Site are for convenience only and are not an endorsement by us, our affiliates or our partners of the referenced content, product, service or supplier. Your linking to or from any off-Site pages or other Sites is at your own risk.

20. Submissions

Any solicited or unsolicited enquiries, feedback, suggestions, postings, entries, ideas or other information you provide us (collectively, "Submissions") will be treated as non-proprietary and non-confidential. Subject to the terms of our Privacy Policy, by transmitting or posting any Submission, you hereby grant us a non-exclusive, royalty-free, perpetual, transferable, irrevocable and fully sublicensable right to use, reproduce, modify, adapt, publish, sell, assign, translate, create derivative works from, distribute and display any Submission in any form, media, or technology, whether now known or hereafter developed, alone or as part of other works. You also acknowledge that your submission may not be returned and we may use your Submission and any ideas, concepts or know how contained therein, for any purpose including, without limitation, developing, manufacturing, distributing and marketing products. If you make a Submission, you represent and warrant that you own or otherwise control the rights to your Submission. You further represent and warrant that such Submission does not constitute or contain software viruses, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead us as to the origin of any Submission. You agree to indemnify us for all claims arising from, or in connection with your claims to any rights in any Submission.

21. Representations and Warranties; Limitation of Liability

The site is presented "as is". We make no representations or warranties of any kind whatsoever, express or implied, in connection with these terms and conditions or the site including but not limited to warranties of merchantability, non-infringement or fitness for a particular purpose, except to the extent such representations and warranties are not legally excludable. You agree that, to the fullest extent permitted by applicable law, we will not be responsible or liable (whether in contract, tort or otherwise), under any circumstance, for any (a) interruption of business; (b) access delays or access interruptions to the site; (c) data non-delivery, misdelivery, corruption, destruction or other modification; (d) loss or damages of any sort incurred as a result of dealing with or the presence of off-site links on the site; (e) computer viruses, system failures or malfunctions which may occur in connection with your use of the site, including during hyperlink to or from third party sites; (f) any inaccuracies, omissions or misleading, false or deceptive statement in the content; or (g) events beyond our reasonable control. Further, to the fullest extent permitted by law we will not be liable for any direct, indirect, special, incidental, or consequential damages of any kind (including lost profits) related to the site regardless of the form of action whether in contract, tort (including negligence), or otherwise, even if we have been advised of the possibility of such damages. In no event shall our maximum aggregate liability exceed one hundred sterling as applicable or the value of the goods ordered, whichever is greater. Because some countries do not allow the exclusion or limitation of liability for consequential or incidental damages in such countries, our liability is limited to the maximum extent permitted by applicable law.

22. Indemnification

You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable legal fees, resulting from any third party claim, action, or demand resulting from your use of the Site. You also agree to indemnify us for any loss, damages, or costs, including reasonable legal fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure.

23. Complaints

If you wish to complain about any matter in respect of the goods please contact us.

24. Disputes

Your use of this Website and any purchase by you of any goods from UGHC shall be governed by English law and the parties hereto submit to the exclusive jurisdiction of the English courts.

25. General

You acknowledge and agree that these Terms and Conditions, which include our Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of or purchases on the Site and supersede and govern all prior proposals, agreements, or other communications. We reserve the right, in our sole discretion, to change these Terms and Conditions at any time by posting the changes on the Site. Any changes are effective immediately upon posting to the Site. Your continued use of the Site constitutes your agreement to all such terms and conditions. We may, with or without prior notice, terminate any of the rights granted by these Terms and Conditions. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Site. Nothing contained in these Terms and Conditions shall be construed as creating any agency, partnership, or other form of joint enterprise between us. Our failure to require your performance of any provision hereof shall not affect our full right to require such performance at any time thereafter, nor shall our waiver of a breach of any provision hereof be taken or held to be a waiver of the provision itself. No failure to exercise and no delay on the part of either party in exercising any right, remedy, power or privilege of that party under these Terms and Conditions and no course of dealing between the parties shall be construed or operate as a waiver thereof, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege. The rights and remedies provided by these Terms and Conditions are cumulative and are not exclusive of any rights or remedies provided by law. Time shall not be of the essence of these Terms and Conditions as regards any of the times, dates and/or periods mentioned herein In the event that any provision of these Terms and Conditions shall be unenforceable or invalid under any applicable law or be so held by any applicable court decision, such unenforceability or invalidity shall not render these Terms and Conditions unenforceable or invalid as a whole. We will amend or replace such provision with one that is valid and enforceable and which achieves, to the extent possible, our original objectives and intent as reflected in the original provision.

If you have any questions regarding these Terms and Conditions, please contact us.

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