Terms and Conditions
Welcome to this Umberto Giannini Hair Cosmetics site www.umbertogiannini.com ("UGHC", "we", "us" or "our" ) & (“Site”). We provide the content and services available on the Site to you on the following terms and conditions (the "Terms and Conditions"). By accessing or using the Site, you are acknowledging that you have read, understand and agree, without limitation or qualification, to be bound by these Terms and Conditions.
If you are purchasing or have purchased Umberto Giannini product(s) from a third-party retailer or reseller, these Terms of Sale will not apply and you should refer to the terms and conditions of sale of the relevant retailer or reseller.
Umberto Giannini Hair Cosmetics Limited (co reg number 3408526) is responsible for the operation of this website and is the supplier of the products sold. Our registered UK address is 22-24 Pump Street, Worcester, England, WR1 2QY
You can contact us on
Customer service for order enquiries, tracking and returns: email@example.com
general marketing enquiries and distribution queries: firstname.lastname@example.org
Colour Love Guarantee - If you are not completely satisfied with your Flowerology Colour simply contact our friendly team email@example.com. within 30 days, and we will happily refund 100% of the purchase price. Shipping costs are not refundable. Umberto Giannini reserves the right to limit refunds to one per household. Refunds only available for purchases made via UmbertoGiannini.com
To be eligible to purchase goods on this Site and to lawfully enter into and form contracts on this Site under English law you must: (a) be aged 18 or older; and (b) register on the Site; and (c) be the holder of a valid debit/credit card. If any of the above is incorrect, you must not order any Product from this Website and we reserve the right, in our sole discretion, to refuse or accept your order.
The official language of this site and any contract between us is English.
All prices indicated for products available via the Site are inclusive of VAT (where applicable) at the current rates and are exclusive of delivery charges. The total cost of your order is the price of the products ordered and delivery charges as set out in the Delivery section of the Site.
Whilst we use reasonable endeavours to keep prices up-to-date on the Website, we reserve the right to alter prices at any time. If the price of your Products have changed after you have ordered, we will not be able to refund/credit you the difference in price (this also includes sale price adjustments).
We will take all reasonable care to ensure that all details, descriptions, images and prices of products appearing on the Site are correct at the time when the relevant information was entered onto the system; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colours or other content available on the Site are accurate, complete, reliable, current, or error-free. The packaging of the product may vary from that shown in images on our website. Although we aim to keep the Site as up to date as possible, the information including product descriptions appearing on this Site at a particular time may not always reflect the product exactly the moment you place an order. We cannot confirm the price of a product until your order is accepted in accordance with our order acceptance policy. See Section 8 below.
You agree and acknowledge that the material within this Website is made available for your personal and non-commercial use only.
The products and services available on the Site and any samples of them that we may provide to you, are for personal use only. You may not sell or resell any of the products or services, or samples of them that you purchase or otherwise receive from us. Bulk buying from the site is prohibited for commercial use. Please note that samples are subject to availability. We reserve the right, with or without notice, to cancel or reduce the quantity of any orders that we believe, in our sole discretion, may result in the violation of our Terms and Conditions. For additional policies related to orders placed through this Site (such as order processing, shipping and handling, delivery charges, returns policy & procedure), please visit our home page.
You should always check the ingredients for Products to avoid potential allergic reactions. Use of the Site is not meant to serve as a substitute for professional medical advice. If you have any personal concerns, please consult with your own physician or health care practitioner regarding the use of any goods, products or information received from the Website before using or relying on them.
Placing an Order and Order Acceptance
We accept orders at any time — 24 hours a day, 7 days a week. Orders placed on umbertogiannini.com will be processed and shipped within 1 business day. All orders placed on Friday after 1pm, Saturday, Sunday and Bank Holidays will be processed on the following business day.
You will be guided through the process of placing an order by a series of simple instructions on the Site. You will be offered the opportunity to review your proposed order and confirm or correct it prior to finally placing your order. You place your order request for goods from our Site by clicking on the Submit button at the end of the on-line order process. Once you have placed your order, we will send to you an email acknowledgement providing you with the details and value of your order, which has been debited to your credit/debit card. This is not an order acceptance from us.
We prohibit purchases from the Site for the intention of resale. We must limit any orders to a maximum spend of £200 (i) per order for UK mainland addresses; £100 for other territories and (ii) per customer in case of multiple orders placed within 12 months. We reserve the right to reject, cancel or terminate any order at our discretion without reason.
You may pay using any of the methods specified in the Payment section of the checkout. You confirm that the payment method, credit or debit card that is being used is yours or that you are otherwise authorised to use them. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses or does not, for any reason, authorise payment to us, whether in advance or subsequent to a payment, we will not be liable for any delay or non-delivery. Please note that we will collect, store and use your information in accordance with our Privacy & Cookies Policy.
All card payments are subject to authorisation by your card issuer. If your payment is not authorised, we will cancel your order and notify you in writing (which may include e-mail) that we have done so. If you have already received the Products you ordered from us, you must return those Products to us at your own expense. If you fail to do so within 2 weeks of our cancelling your order, we may arrange for collection of the Products at your expense.
Title to Goods
We will retain the legal ownership of the goods until full payment has been made by you and such payment has been received by us. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.
Risk of Loss
Risk in the goods will pass to you upon delivery to you.
All risk in the Products you order (including risk of loss and/or damage to the Products) shall pass to you upon delivery to you. Products will count as delivered once they are left in your designated safe place.
We shall be under no liability for any delay or failure to deliver products if the delay or failure is caused by a third party or is wholly or partly caused by circumstances beyond our control.
We will deliver the goods in accordance with the delivery option selected by you during the order process. Any delivery timescales quoted to you are indicative only. Orders may be delivered in one or more parts. We do not accept any liability whatsoever for delayed delivery caused by any third party which will include postal or delivery services.
For information on shipping including costs and estimated delivery times please see the Shipping page on our Site.
Delivery will be to the address specified in your order. If no one is available at the address at the time of delivery, the Products will either (i) be retained by the delivery company for a reasonable period of time and then returned to us or (ii) will be left in your designated “safe place” if you selected this option. If you choose to have your order delivered to a safe place, please select from one of the chosen safe places on the list and ensure that the safe place you choose is protected from the elements and is guarded from public view to avoid damage and theft. However, we can't guarantee that our carriers will be able to meet these instructions under all circumstances although we will endeavour to accommodate your request. You acknowledge that you are fully responsible for any order left in your chosen safe place.
If Products are returned to us by the delivery company, we will issue you with a refund for the Products but reserve the right to retain any costs incurred in arranging for the delivery and return of the Product.
umbertogiannini.com currently ships to:
United Kingdom including Northern Ireland
£200 order value limit – Free postage on orders over £25.00
Orders under £25 - £3.95 postage charge
Isle of Man, Jersey & Guernsey
£100 order value limit – postage cost £20.00
£100.00 order value limit – postage cost £35.00
Guadeloupe, Costa Rica, Dominican Republic, El Salvador, Guatemala, Haiti, Honduras, Jamaica, Nicaragua, Panama, Trinidad & Tobago, Canada, Mexico, United States, Martinique, Anguilla, Antigua & Barbuda, Aruba, Bahamas, Belize, Bermuda, British Virgin Islands, Cayman Islands, Curaçao, Dominica, Grenada, Montserrat, Sint Maarten, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Turks & Caicos Islands, U.S. Outlying Islands
£100.00 order value limit – postage cost £35.00
United Arab Emirates, Iraq, Jordan, Lebanon, Oman, Palestinian Territories, Qatar, Yemen, Egypt
Umberto Giannini do not ship to the following countries: Turkmenistan and Republic of Honduras.
We are currently unable to ship aerosols internationally or off mainland UK. We cant ship aerosols to any UK islands.
COUNTRIES WE DON’T SHIP TO:
Afghanistan, Åland Islands, Albania, Algeria, Andorra, Angola, Argentina, Armenia, Ascension Island, Austria, Azerbaijan, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Benin, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Indian Ocean Territory, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Caribbean Netherlands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Croatia, Cyprus, Czechia, Côte d’Ivoire, Denmark, Djibouti, Ecuador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Guinea, Guinea-Bissau, Guyana, Hong Kong SAR, Hungary, Iceland, India, Indonesia, Israel, Italy, Japan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao SAR, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Mauritania, Mauritius, Mayotte, Moldova, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands, New Caledonia, Niger, Nigeria, Niue, Norfolk Island, North Macedonia, Norway, Pakistan, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Poland, Portugal, Réunion, Romania, Russia, Rwanda, Samoa, San Marino, São Tomé & Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, South Korea, South Sudan, Spain, Sri Lanka, St. Helena, Sudan, Suriname, Svalbard & Jan Mayen, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Tristan da Cunha, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Western Sahara, Zambia, Zimbabwe
Import Tax & Duties
International Customers please note that you will be responsible for all customs fees, taxes, tariffs or duties imposed by your government. Please be aware that these fees will usually be collected by the shipping agency upon delivery.
If you have any questions regarding overseas delivery please contact firstname.lastname@example.org
Acceptance of Goods
Upon receipt, you must inspect the goods. You will be deemed to have accepted the goods unless you notify us that you have cancelled the order and/or you return the goods to us in accordance with the information on delivery note. If no such action is taken, we shall not be obliged to accept any rejection of the goods at a later date. Your statutory rights are not affected.
Providing that you notify us of your intention to return items within 14 days of receipt, you may return resaleable items within 28 days of receipt at your own cost for a refund of the original cost from us. Cosmetic items must be unopened (and with any seals intact) and unused in order to be returned. If you have not received the entire order as detailed in the order confirmation email sent to you when an order is received, please contact us.
Returns address: Hallmark Consumer Services, Green Bank, Saxby Rd, Melton Mowbray LE13 1FF
All content available on the Site, including, but not limited to, text, graphics, logos, button icons, images, audio clips, data compilations and software and the compilation thereof (collectively, the "Content") is the property of UGHC, our affiliates, our partners or our licensors, and is protected by copyright laws. The trademarks, logos and service marks displayed on the Site (collectively, the "Trademarks") are our registered and unregistered marks, or those of our affiliates, licensors or partners. All other Trademarks not owned by us, our affiliates, partners or licensors that appear on the Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us. Except as set forth in the limited license in Section 10 below, or as required under applicable law, neither the Content, the Trademarks, nor any other portion of the Site may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our prior written consent.
We grant you a limited, revocable and non-exclusive license to access and make personal use of the Site on a fair use basis and in accordance with any policies or guidelines we issue from time to time.
Your Obligations and Responsibilities
You warrant that the personal information which you are required to provide when you register as a customer is true, accurate and current in all respects. If your personal information changes then update your details through the “my account” page. You are responsible for maintaining the confidentiality of your account and password and for taking all reasonable measures to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. If you have reason to believe that your password has become known to somebody else, or is likely to be used in any way that is unauthorised by you, you should contact us immediately. If you forget your password we will reset it upon your request and send it to the email address, which you specified when you registered. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use. We reserve the right to refuse service and/or terminate accounts without prior notice if you violate these Terms and Conditions or if we decide, in our sole discretion.
Gift and offer codes; loyalty program
From time to time, Umberto Giannini may offer qualified consumers "gift codes" or "offer codes" through a variety of promotional activities and communications (collectively referred to herein as "offer codes") that are redeemable towards a purchase on the Site, while supplies last, and subject to certain merchandise exclusions or any other restrictions as may be determined and communicated by Umberto Giannini in its sole discretion. Only valid offer codes provided or promoted by Umberto Giannini will be honoured at checkout. Codes supplied or promoted by third parties unauthorized by Umberto Giannini (including any unauthorized third party websites) will not be considered valid. Each offer code promoted by Umberto Giannini is non-transferable and valid for single use on an item (or items) of merchandise as determined by Umberto Giannini. Offer codes may not be combined and may not be used in conjunction with the Umberto Giannini Referral Program--customers are limited to the use of a single offer code per order. Offer codes cannot be used towards purchase of non-branded merchandise, packaging or applicable taxes. For online purchases, the code must be entered in the 'offer code' field at checkout. Umberto Giannini is not responsible for lost, stolen or corrupted codes or any unauthorized use of codes. Offer codes cannot be redeemed for cash or any cash equivalent; no substitutions or credits allowed. The value of any offer code will not be refunded or credited back if any or all of the merchandise is returned. Expiry dates may apply to each offer code. Offer codes are void if copied, transferred, sold, exchanged, or expired, and where prohibited. Discount codes are not valid in conjunction with sale, already discounted items or stacked with another code. Requests not complying with all offer code requirements will not be honoured.
Spokespeople. From time to time, Umberto Giannini may also engage spokespeople, influencers, bloggers, or other individuals or entities who have been compensated or incentivized to speak on behalf of the brand. When you receive an offer code via a third party source, such as a television or radio show host, please note that such individuals may have been compensated by Umberto Giannini for their statements.
Loyalty Program. Umberto Giannini may from time to time host one or more programs (the "Loyalty Program") where you can accumulate and redeem loyalty rewards points ("Points"), on an individual basis. Information on how to use their earned Points and the conditions of use can be found here (link to rewards page)
- Discount Codes will be valid for twelve (12) months unless otherwise stated, from the date of issue, to the extent permitted by law.
- Discount Codes are not redeemable for cash, are non-transferrable and are only redeemable to purchase Umberto Giannini merchandise from Umberto Giannini
- With respect to Points earned,, You acknowledge and agree that:
- Points have no "real world" or cash value;
- Points have no purpose or use except in exchange for benefits or privileges (if any) offered by Umberto Giannini;
- Redemption offers may be time-limited or available only in limited quantities;
- Your Points cannot be redeemed by any person or entity other than Umberto Giannini, or sold or otherwise transferred, or redeemed for cash;
- Upon termination of your registration for any reason, all Points are lost to the extent permitted by law, regardless of how they were acquired by you;
- Umberto Giannini’s ability to accurately credit Points to your account based on your activities at social networking sites may be restricted by the terms, conditions or functions of such sites;
- Points are not valid unless earned in strict compliance with the requirements as established and intended by Umberto Giannini, and you shall not attempt to earn Points by any means (including without limitation, by using any script, bot or other automated means) that only simulates compliance with the applicable requirements; and
- Umberto Giannini’s good faith determination of the amount of Points available to you hereunder shall be final and binding.
These terms and conditions regarding the Loyalty Program may be updated by Umberto Giannini at any time, so please refer to the T&C regularly for updates
Third Party Links
We are not responsible for the content of any off-Site pages or any other Sites linked to or from the Site. Links appearing on the Site are for convenience only and are not an endorsement by us, our affiliates or our partners of the referenced content, product, service or supplier. You’re linking to or from any off-Site pages or other Sites is at your own risk.
Whenever you post content, such as a product review, to our Site you must comply with the provisions set out below:
- Is not indecent or obscene, does not contain any sexually explicit material and does not promote or refer to sexual activity
- Is not abusive, offensive, hateful, threatening or inflammatory, is respectful of other people’s privacy
- Does not promote violence
- Is not used to impersonate anyone or to misrepresent identity or affiliation with any person or organisation
- Is not libellous or defamatory
- Does not promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age
- Does not infringe any copyright, database right or trademarks of any person
- Only contains opinions if they are genuine
Representations and Warranties; Limitation of Liability
The site is presented "as is". We make no representations or warranties of any kind whatsoever, express or implied, in connection with these terms and conditions or the site including but not limited to warranties of merchantability, non-infringement or fitness for a particular purpose, except to the extent such representations and warranties are not legally excludable. You agree that, to the fullest extent permitted by applicable law, we will not be responsible or liable (whether in contract, tort or otherwise), under any circumstance, for any (a) interruption of business; (b) access delays or access interruptions to the site; (c) data non-delivery, misdelivery, corruption, destruction or other modification; (d) loss or damages of any sort incurred as a result of dealing with or the presence of off-site links on the site; (e) computer viruses, system failures or malfunctions which may occur in connection with your use of the site, including during hyperlink to or from third party sites; (f) any inaccuracies, omissions or misleading, false or deceptive statement in the content; or (g) events beyond our reasonable control. Further, to the fullest extent permitted by law we will not be liable for any direct, indirect, special, incidental, or consequential damages of any kind (including lost profits) related to the site regardless of the form of action whether in contract, tort (including negligence), or otherwise, even if we have been advised of the possibility of such damages. In no event shall our maximum aggregate liability exceed one hundred sterling as applicable or the value of the goods ordered, whichever is greater. Because some countries do not allow the exclusion or limitation of liability for consequential or incidental damages in such countries, our liability is limited to the maximum extent permitted by applicable law.
You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable legal fees, resulting from any third party claim, action, or demand resulting from your use of the Site. You also agree to indemnify us for any loss, damages, or costs, including reasonable legal fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure.
We will not be liable for any special, indirect, incidental, consequential or economic loss or for loss of profits or revenues caused in connection with any order placed by you.
We will not be liable to you where we breach these Terms of Sale due to any cause that is beyond our reasonable control, including acts of God, explosions, floods, tempests, fires or accidents; wars or threats of war, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority; import or export regulations or embargoes; strikes, lock-outs or other industrial actions or trade disputes; difficulties in obtaining materials, labour, fuel, parts or machinery; power failure or breakdown in machinery.
Nothing in these Terms of Sale shall limit our liability for personal injury, death or fraud.
If you wish to complain about any matter in respect of the goods please contact us
Your use of this Website and any purchase by you of any goods from UGHC shall be governed by English law and the parties hereto submit to the exclusive jurisdiction of the English courts.
Text Marketing & Notifications
By consenting to Umberto Giannini’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.
For any questions, please text HELP to the number you received the messages from. You can also contact us here for more information.
We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honouring requests made in such messages.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
If you have any questions regarding these Terms and Conditions, please contact us email@example.com
Updated May 2023.