Privacy & Cookies

Data privacy is of high importance for Umberto Giannini Hair Cosmetics Ltd. and we want to be open and transparent with the processing of your personal data.

Our Privacy Policy therefore describes the types of personal information we collect, how we use and process it, how we protect it and the choices available to our customers regarding our use of the information.

Who is the controller of your personal data?

Umberto Giannini Hair Cosmetics Ltd. is the controller of the personal data you submit to us and responsible for your data under applicable data protection law.

Umberto Giannini Hair Cosmetics Ltd.
22-24 Pump Street

Company registration number: 3408526
VAT registration number: 715 1278 46

Where do we store your data?

We are committed to ensuring that your personal data is secure and we have put in place appropriate technical and organisational safeguards to protect your personal data. Our employees and data processors, who have access to and process your personal data are obliged to respect the confidentiality and security of your personal data.

Who can access your data?

Your data may be shared within the Umberto Giannini Hair Cosmetics Ltd. company. We never pass on, sell or swap your data for marketing purposes to third parties outside of this company.

What are your rights?

Right to access

You have the right to request information about the personal data we hold on you at any time. You can contact Umberto Giannini at and we will provide you with your personal data via email.

Right to portability

Whenever Umberto Giannini processes your data by automated means based on your consent, or based on an agreement, you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.

Right to rectification

You have the right to request rectification of your personal data if your information is incorrect, including the right to have incomplete personal data completed.

Right to erasure

You have the right to erase any personal data processed by Umberto Giannini at any time, except for the following situations:

You have an ongoing matter with customer service
You have an open order which has not yet been shipped
If you are suspected or have misused our services within the last four years
If you have made any purchases
We will keep your personal data in connection to your transaction for book-keeping purposes
Your right to object to processing based on legitimate interest

You have the right to object to processing of your personal data which is based on Umberto Giannini’s legitimate interest. Umberto Giannini will not continue to process the personal data unless we can demonstrate legitimate grounds for the process which override your interest and rights or due to legal claims.

Your right to object to direct marketing

You have the right to object to direct marketing, including profiling analysis made for direct marketing purposes. You can opt-out from direct marketing by the following means: following the instruction in each marketing email or by emailing

Your right to restriction

You have the right to request that Umberto Giannini restricts the process of your personal data under the following circumstances:

If you object to a processing based Umberto Giannini legitimate interest, Umberto Giannini shall restrict all processing of such data pending the verification of legitimate interest.
If you have claim that your personal data is incorrect, Umberto Giannini must restrict all processing of such data pending the verification of the accuracy of the personal data
If the processing is unlawful, you can oppose the erasure of personal data and instead request the restriction of the use of your personal data instead
If Umberto Giannini no longer needs the personal data but it is required by you to defend legal claims

How can you exercise your rights?

We take data protection very seriously and therefore we have a dedicated customer service personnel to handle your requests in relation to your rights stated above. You can contact them at

Data Protection Officer

We have appointed a data protection officer to ensure that we continuously process your personal data in an open, accurate and legal manner. You can contact our data protection officer at and write DPO as subject matter.

Right to complain with a supervisory authority

If you consider Umberto Giannini to process your personal data in an incorrect way, you can contact us. You also have the right to raise a complaint to a supervisory authority.

Information We Collect

We may obtain personal information about you from various sources. We may collect this information when you provide it at one of our salons, on our site, our social media platforms, our social networking or mobile applications, or at one of our events. When you visit this site, our social media platforms, or social networking or mobile applications, we may also collect certain information by automated means, using technologies such as cookies, web server logs and web beacons.

Information You Provide

You may choose to provide personal information to us in a number of ways, such as when you participate in an offer or promotion, or when you make a purchase on our site or in our salons. The types of personal information you may provide to us includes:

Contact information (such as name, postal address, email address and mobile or other phone number).

  • Date of birth.
  • Username and password.
  • Payment information (such as your payment card number, expiry date, delivery address and billing address).
  • Your hair type.
  • Content you provide (such as photographs, videos, reviews, articles and comments).

Information provided to us by social networks or mobile applications when you visit our social media platforms or use one of our social networking or mobile applications (such as your name, profile picture, likes, location, friend list and other information described in the social networking application sign-up page, or your geo-location details when using one of our mobile applications).

How We Use this Information

We may use the information you provide to:

Provide services to you and send you promotional materials or other communications.

Create and manage your online account and process your payment and/or gift card transactions.

Respond to your enquiries & communicate with you about, and administer your participation in, special events, prize promotions, programmes, surveys and other offers.

Operate social networking or mobile applications.

Undertake business operation, improvement and development.

Comply with applicable legal requirements, relevant industry standards and our policies.

Information We Collect by Automated Means

When you visit this site or our online advertisements, or use one of our social networking or mobile applications, we collect certain information by automated means, using technologies such as cookies, web server logs and web beacons.

Technologies We Use

Our web servers may log details such as your operating system type, browser type, domain and other system settings, as well as the language your system uses and the country and time zone in which your device is located. The web server logs also may record information such as the address of the web page that linked you to our site and the IP address of the device you use to connect to the Internet.

To control which web servers collect this information, we may place tags on our web pages called "web beacons". These are computer instructions that link web pages to particular web servers and their cookies.

Targeted Advertising

We also may contract with third-party advertising networks that collect IP addresses and other information through the use of cookies, web server logs and web beacons on our websites and emails; on third-party websites and emails; and on our advertising placed on third-party websites. They use this information to provide advertisements about products and services tailored to your interests (including for companies not affiliated with us). You may see these advertisements on our websites and other websites. This process also helps us manage and track the effectiveness of our marketing efforts.

How We Use the Information Collected by Automated Means

We may use the information collected through automated means on this site to deliver personalised content, for market research, data analytics and system administration purposes, such as to determine whether you've visited us before or are new to the site and for compliance with our legal obligations, policies and procedures, including compliance with relevant industry standards and the enforcement of our Terms and Conditions (click here). We also may use the information in other ways for which specific notice is provided at the time of collection.

Information We Share

We do not rent lists, sell or otherwise disclose personal information we collect about you, except as described here. We may share your personal information with:

Our affiliates within our group of companies for the purposes described in this Privacy Policy.

Service providers who perform services on our behalf based on our instructions. We do not authorise these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. Examples of these service providers include entities that process credit card payments, fulfil orders and provide web hosting and marketing services.

Other third parties with your consent (e.g. some of our Facebook applications may share information collected through those applications with your Facebook friends or other Facebook users).

In addition, we may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.

We also reserve the right to transfer the personal information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use personal information you have provided to us in a manner that is consistent with our Privacy Policy. Following such a sale or transfer, you may contact the entity to which we transferred your personal information with any enquiries concerning the processing of that information.

Reviewing, Updating and Modifying Personal Information

Subject to applicable law, you may have the right to request access to and receive details about the personal information we maintain about you, update and correct inaccuracies in your personal data and have the information blocked or deleted, as appropriate. The right to access personal information may be limited in some circumstances by local law requirements. You may request to review, change or delete your personal information by sending an email to or click on the unsubscribe button at the bottom of any email we send you.

How We Protect Personal Information

We maintain appropriate administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use.

Links To Other Websites

Our website may provide links to other websites for your convenience and information. These websites may operate independently from us. Linked sites may have their own privacy notices or policies, which we strongly suggest you review if you visit any linked websites. To the extent any linked websites you visit are not owned or controlled by us, we are not responsible for the sites' content, any use of the sites, or the privacy practices of the sites.

Updates To Our Privacy Policy

This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will post a prominent notice on our website to notify you of any significant changes to our Privacy Policy and indicate at the top of the Policy when it was most recently updated.


How To Contact Us

If you have any questions or comments about this Privacy Policy, or if you would like us to update information we have about you or your preferences, please contact us by email at or telephone on +44 (0) 121 445 8040. You also may write to us at Umberto Giannini Hair Cosmetics, 22-24 Pump Street, Worcester, WR1 2QY

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