Don't forget - you can checkout with Clearpay to pay in installments

Frequently asked questions

Product & Ingredients

Are your products cruelty-free?

Yes, all Umberto Giannini products always have and always will be cruelty free.

Are your formulas vegan?

Yes. Our co-founder Claire, a lifelong vegan created Umberto Giannini to be 100% Vegan since launch in 1998. Meaning there has never been and never will be any animal products or by-products in our products or ingredients.

What are the benefits of Umberto Giannini products?

Umberto Giannini products are designed for everyone to achieve salon quality performance in their own home. We create Pro-approved award-winning haircare for everyone and every hair type. Our ranges are:

Curl – Our most iconic range to transform curly hair, banish frizz and give you manageable, bouncy curls. Our Curl Jelly is our global bestseller, loved by Curls across the world.

Curl Repair – Intense damage recovery for longer, stronger curls

Thirsty Curls - Up to 72 hours* hydration. Restore moisture to parched waves, curls & coils.

Coily Curls - Intensive moisture rich, nourishing ingredients to hydrate, silkify and re-form natural super curly and coily hair textures

Grow Long - Grow Longer, Strong hair faster. Formulated with our unique Umberto Giannini Caffeine-Gro complex.

Salon Smooth – Transforms hair from dull to dazzling for a ‘stepped out of the salon’ smooth finish.

Scalp Restore- Soothe & Revive dry, Flaky scalps. Pineapple enzymes increase cell renewal, keeping hair healthy and strong.

Banana Butter – Our Nourishing Superfoods range that helps nourish, restore shine and improve manageability of dry, frizzy, textured hair. 97% natural ingredients.

Boho Beach - Get Beachy hair all year round. Light hold products to enhance and create natural, boho waves.

Volume Boost - Encourages fullness and growth. Developed to achieve fullness, thickness, density and volume.

Hair Repair - a protein-rich range designed to rebuild and repair damaged hair from within with the power of natural proteins and oils.

Where are UG products made?

UG products are all created alongside our award-winning salons and mindfully made in the U.K to our strictest quality standards.

Do your products contain silicones?

Silicones are very effective at keeping naturally dry hair hydrated. Therefore, we selectively use Silicones in our products when a silicone-free formula would not be as beneficial or effective.

Do your products contain parabens?

All UG products are paraben free.

Do your products contain phthalates?

All Umberto Giannini products are phthalates free.

Are UG SLS free?

All our shampoos are SLS-Free (Free from Sodium Lauryl Sulphate) which is known to be harsh and irritating.

Some of our other products are formulated without sulphates including Curl Jelly wash, Banana Butter shampoo, Coily Curl shampoo, Thirsty Curls Shampoo & our Curl Repair Shampoo.

I have sensitive skin; can I use Umberto Giannini?

All our products are thoroughly tested by our in-house team and at our salons as part of the development process with real people.

If your skin or hair is sensitive, we suggest using our Scalp Restore range which is designed to be more sensitive to your scalp.

However, if you have any history of skin problems or allergies always speak to your GP before you try any new products and carry out a patch test on your wrist or behind your ear prior to using any of our products for the first time.

Are your products Curly Girl Friendly?

Check out the full list here. Most of our products are Curly Girl Friendly. Our Curl jelly, & Curl Whip mousse are a great Curl Girl Friendly duo to give you bouncy, defined curls.

Are your products suitable for coloured hair?

UG products are safe for colour, chemically treated, relaxed hair and hair extensions

Can Umberto Giannini products be used on children?

All of our products are safe to use on children over the age of 3 years.
If you have any concerns over sensitivities or allergies please patch test first.

Is your packaging recyclable?

We hate packaging waste, that’s why all of our bottles, tubes and jars are fully recyclable. We are disappointed that currently there’s no option to recycle any of our spray pumps, however this is an industry wide issue which is currently being worked on - as soon as we can we’ll be offering fully recyclable packaging on every product.

We are committed to continually evolving our sustainability choices. By the end of 2022 we proudly switched our packaging to more sustainable alternatives including bio-plastic Sugarcane and PCR (Post Consumer Regrind) Plastic - resulting in 93% of our range packaged in recyclable packaging.

I saw you are B Corp™ certified - What does B Corp™ certification mean?

We are proud to be a Certified B Corp™ - This means that we meet the highest standards of social and environmental impact globally, or as we like to put it, we do good business beautifully!


We have made this commitment to help drive positive change in the beauty industry and to become part of a global community of businesses changing the way we think and act for the better of the planet.

Are UG products halal? Do you products contain ethanol?

Umberto Giannini products are manufactured under the principles of Good Manufacturing Practice, to robust specifications and following all current legal and industry guidelines. With strict guidelines and adherences to cross contamination. Umberto Giannini is a Vegan and against Animal Cruelty company. All products are formulated with Plant Material and Synthetic Ingredients, with no derived materials.

Most UG products do not contain alcohol but some are formulated with Benzyl Alcohol which is produced naturally & synthetically and does not contain ethanol.

Ordering

Why is my discount code not working?

We turn off all discount codes including Welcome and affiliate codes during sale periods. All discount codes including Hair Quiz and Welcome discounts cannot be used against Hair Kits, or any items already discounted on site.

Why can't I check out?

Please check your cart for singles or kits containing aerosols such as but not limited to: Curl Whip, Texture Boost, Scalp Dry Shampoo.

Unfortunately we're unable to ship aerosols outside of mainland UK. If the problem persists please contact us shop@umbertogiannini.co.uk

Shipping

Do you ship to my country?

We currently ship to UK incl NI, Isle of Man, Jersey, Guernsey, Ireland, USA, Middle East, Australia, New Zealand. For full details please visit the shipping page to see the full list and exclusions.

Need more help?

If talking to a real-life human is more your thing, you can reach out to our Customer Care team.